Contact Ubuntu Life | Funeral Cover Enquiries
Have questions or ready to get covered? Our friendly team is here to help you every step of the way.
Complaints
Formal procedure to lodge a complaint
complaints@ubuntulife.co.zaHandled within 7 business daysLet's Talk About Funeral Cover
Whether you have questions about our plans, need help with your policy, or want to submit a claim—we're here for you. Our compassionate team speaks 11 South African languages and understands your needs.
Head Office
Unit 17, 2 Coldstream Street
Coldstream Office Park
Wilgespruit 190-Iq
Roodepoort, 1735
Phone Numbers
General: 087 551 3306
Claims: 087 551 3306
Email Addresses
General: info@ubuntulife.co.za
Claims: claims@ubuntulife.co.za
Complaints: complaints@ubuntulife.co.za
Office Hours
Monday - Friday: 8:00 AM - 5:00 PM
Claims Hotline: 24/7
Send Us a Message
Fill in the form below and we'll get back to you within 24 hours.
Common Funeral Insurance Topics
Find quick answers to the most common questions.
Submit a Claim
Need to submit a claim? Call our 24/7 claims hotline or use the mobile app for fastest processing.
Call Claims: 087 551 3306Policy Questions
Questions about your policy, benefits, or coverage? Our support team can help clarify anything.
Call Support: 087 551 3306Add Family Members
Want to add more family members to your policy? You can do this through the app or by calling us.
Open the AppPayment Issues
Having trouble with payments or need to update your banking details? We can help sort it out.
Email: info@ubuntulife.co.zaBecome an Agent
Interested in joining our team of agents? We're always looking for motivated people.
Email: info@ubuntulife.co.zaComplaints
Have a complaint? We take all feedback seriously and will work to resolve your issue quickly.
Email: complaints@ubuntulife.co.zaOur Head Office
We'd love to meet you in person. Visit our head office in Roodepoort or get in touch online.
Ubuntu Life Head Office
2 Coldstream Street
Coldstream Office Park
Roodepoort, 1732
Gauteng, South Africa
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