Funeral Cover Claims Process
A simple, transparent claims process designed to support you when you need it most. We handle everything quickly so you can focus on what matters.
Your Funeral Policy Claim Journey, Simplified
From notification to payout, we've streamlined every step to ensure you receive your funds as quickly as possible. Not sure if you're covered? View our funeral cover plans.
Notify Us
Call us on 087 551 3306, email claims@ubuntulife.co.za, reach out via WhatsApp, or use the Ubuntu Life app. We're available 24/7 to assist you.
Submit Documents
Upload required documents through our app or email them to us. No complicated forms — we keep it simple.
We Verify
Our dedicated team reviews your claim within hours, not weeks. We work fast because we know time matters.
Claim Approved
You'll receive confirmation via SMS and email once your claim has been approved. No uncertainty, just clarity.
Money Paid
Funds are deposited directly into your bank account within 48-72 hours. Fast, reliable, and hassle-free.
Funeral Insurance Claim Documents You'll Need
Having the right documents ready helps us process your claim faster. Here's what you'll need.
Always Required
Additional (If Applicable)
Ways to Submit Your Funeral Policy Claim
Choose the method that's most convenient for you. We're here to help no matter how you reach us. Need help? Contact our team for immediate assistance.
Ubuntu Life App
COMING SOONSoon you'll be able to upload your claim documents and track your claim status in real-time, right from the app.
Send your documents via WhatsApp to our dedicated claims team for quick processing.
Send your documents to claims@ubuntulife.co.za and we'll take it from there.
Funeral Insurance Claims Questions
Find answers to the most common questions about our claims process. Have more questions? Check our frequently asked questions.