Get In Touch

Contact Ubuntu Life | Funeral Cover Enquiries

Have questions or ready to get covered? Our friendly team is here to help you every step of the way.

In short

How do I contact Ubuntu Life, including for a claim?

Call Ubuntu Life on 087 551 3306 for policy questions and to report a death; the claims line is open 24/7. Send claim documents by email to or on WhatsApp to 061 998 8775. For general questions, email . The head office in Weltevredenpark, Roodepoort is open Monday to Friday, 08:00 to 17:00.

Last reviewed 12 October 2026

Phone (general and claims): 087 551 3306; claims line open 24/7
WhatsApp: 061 998 8775
General email
Claims email
Complaints email
Office hours: Monday to Friday, 08:00 to 17:00

Call Us

Speak directly with our friendly support team
087 551 3306
Available 24/7

Email Us

Send us a message anytime

Response within 24 hours

Message us on WhatsApp
Chat Now
Quick responses

Complaints

Formal procedure to lodge a complaint

Handled within 7 business days

Let's Talk About Funeral Cover

Whether you have questions about our plans, need help with your policy, or want to submit a claim—we're here for you. Our compassionate team speaks 11 South African languages and understands your needs.

Head Office

Ground Floor, Fountain View House
Constantia Office Park
Cnr Hendrik Potgieter Road & 14th Ave
Weltevredenpark, Roodepoort, 1709

Phone Numbers

General: 087 551 3306
Claims: 087 551 3306

Email Addresses

General:
Claims:
Complaints:

Office Hours

Monday - Friday: 8:00 AM - 5:00 PM
Claims Hotline: 24/7

Send Us a Message

Fill in the form below and we'll get back to you within 24 hours.

Common Funeral Insurance Topics

Submit a Claim

Need to submit a claim? Call our 24/7 claims hotline or email your documents to .

Call Claims: 087 551 3306

Policy Questions

Questions about your policy, benefits, or coverage? Our support team can help clarify anything.

Call Support: 087 551 3306

Add Family Members

Want to add more family members to your policy? Give us a call or send us an email and our team will make the change for you. Policy changes cannot be made in the app.

Call Us: 087 551 3306

Payment Issues

Having trouble with payments or need to update your banking details? We can help sort it out.

Become an Agent

Interested in joining our team of agents? We're always looking for motivated people.

Complaints

Have a complaint? We take all feedback seriously and will work to resolve your issue quickly.

Rather we call you?

Leave your number for a callback.

Interested in funeral cover? A consultant will call you back during office hours. For claims, please call 087 551 3306 directly.

Find Us Across South Africa

Two main branches and five contact centres, so real help is never far away. Our main branch is at Constantia Office Park, Weltevredenpark, Roodepoort.